River Operations Manager

Posting Date: 
November 25, 2016
Squamish, BC
Company Overview: Canadian Outback has undergone steady growth as a tour operator since it established its rafting operation in the Squamish Valley in 1995, and is now a member of BCROA, Tourism Vancouver, Squamish and Whistler. Now one of the highest volume rafting companies and trusted name in adventure tourism in BC, CORC strives to be a leader in the rafting field as well as in the tourism community. In 2016, Canadian Outback Rafting counted 20+ rafts in its fleet and guided over 1,000 raft loads of adventurers and travelers on the Elaho, Squamish and Cheakamus Rivers. In 2017, Canadian Outback Rafting is looking for a key team member to join as a leader in our operational department. Their roles and responsibilities will be focused on safety, logistics and human resources in the operational side of the business. Roles and Responsibilities: • Pre-season preparation of the business’ operational department • Pre-season preparation of contingency and emergency plans • Identify and delegate the needs of each rafting trip to river guides and trip leaders • Staffing of river trips for both river guides and river drivers • Provide risk assessment of technical procedures • Organize and assemble equipment required for each trip • Provide Trip Leader supervision and management • Ensure a high level of service standard is met by all staff both on and off the water • Client liaison – to liaise with clients and provide feedback to help marketing efforts • Act as a representative of Canadian Outback by fostering a high level of standard and professionalism in every aspect of functions and tasks • Understand and role model company policy and standards in every aspect of functions and tasks • Assist the management team in the development of new products and methods • Identify inefficiencies and help develop sound alternatives • Human resource management on an ongoing basis is a huge aspect of this role • Assist in organizing employee excursions The Right Fit: We are a small, fast growing company looking for someone who shares our core values and displays passion to accomplish our vision. Our success is derived from a commitment to always be improving both in our professional careers and our personal development. The Raft Operations Manager will report directly to the owner and work closely with the reservations manager as well as the reservations team to ensure the best possible client experience. Requirements: • Must hold a BC Trip Leaders rafting license (or equivalent) for a minimum of five active season • Must hold current Swift-water Rescue Training level 3 or higher • Must hold current 40-hour or higher, Wilderness First Aid or Occupational First Aid certification • Must be able to conceptualize planning objectives and communicate needs • Strong communication skills are a must • Thorough, on the spot decision making in a fast-paced environment is a necessary skill. • Thorough understanding of commercial river rafting standards • Computer literate This is a full-time position paid at $26.22 per hour plus vacation pay. Start date of April 1, 2017. Contact: • Graham Young • Email: gyoung@canadianoutbackrafting.com


“I am a 53 year old bank manager, with two artificial hips, who had never been rafting before going out with Skeena Valley Expeditions. I quickly got over my apprehension because safety was obviously number one. I was so confident with the expertise of the guides that I even jumped into the river on purpose. The guides were hilarious. This trip and the subsequent one I took a few weeks later were the highlights of my summer.” - Rich Toomey

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